Category: Reputation management

Case studies - market trends - articles and more

And you, what do you think of your guests?Facts we never call by name. (The characters and examples are all fictional, anything

4 mins to read

The main goal of every hotel is to attract more guests. It is critical to understand how guest reviews influence the booking

2 mins to read

The customer’s voice is a powerful one – never underestimate it. Hotel eWOM – WOM refers to word of mouth – a

3 mins to read

The other day I read an article about a restaurant that started to reply to negative comments. Not only to reply but

4 mins to read

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